Refund & Return Policy
Thank you for choosing Shef Shaun. We value your business and want to ensure you have a clear understanding of our policies regarding the products and services we offer.
1. Cookbooks (Third-Party Sales)
All Shef Shaun cookbooks are currently fulfilled and sold through Amazon.
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Return Policy: Purchases made via Amazon are subject to Amazon’s standard 30-day return policy.
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Process: To initiate a return or exchange for a physical cookbook, please log into your Amazon account and follow their "Returns & Orders" process.
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Damaged Items: If your book arrives damaged, please contact Amazon Customer Service for a replacement.
2. ServSafe Courses & Digital Products
Due to the nature of digital certifications and educational materials, our ServSafe courses are subject to the following:
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Non-Refundable: Once a course registration is processed, or an exam voucher/digital access code has been issued, the purchase is non-refundable and non-transferable.
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Rescheduling: If you are unable to attend a scheduled live training session, please contact us at least 48 hours in advance to discuss rescheduling options.
3. General Inquiries
For any questions regarding your order or to clarify a policy before purchasing, please reach out to our team:
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Email: shefshaunskitchen@gmail.com
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Response Time: We aim to respond to all inquiries within 2 business days.